DELIVERY DETAILS

If you order before 10am we will have courier pick up from us on the same day, (business days only). Delivery timeframes start from dispatch/pick up by the courier.

EXPECTED COURIER TIMEFRAMES:

To Auckland Region Usually overnight following dispatch/pick up by courier
Rest of North Island 1 - 2 business days following dispatch
South Island 2 - 3 business days following dispatch
Rural Add an extra 1 - 2 extra days on top for delivery

Please note, these timeframes are following dispatch as couriers only work on business days

SHIPPING COSTS:

If Gift Total is :

Under $50

Under $69.00

Over $69.00
Auckland Region $9.50 $9.50 $9.50
North Island $9.50 $13.50 $16.50
South Island $9.50 $15.50 $19.50

If you order on Friday after 10am the next courier collection will be on Monday.

For any special delivery instructions for the courier, please email us straight after ordering at shop@carebox.co.nz

We deliver anywhere in NZ residential (including rural) and business addresses that a courier can usually get to. At this time we are unable to deliver to PO Boxes.

Please note: Timeframes can shift depending on weather events/courier disruptions. We are based in the Central Auckland. We deliver to anywhere in NZ, (just not to PO Boxes).

HOSPITAL DELIVERY

Please allow for extra time for delivery as it is up to hospital staff to deliver these to a patient’s bedside.

Please be sure to include:

  • Hospital name and its physical address
  • Patient / recipient's full name (check if they are under their maiden name)
  • Ward and Room number

Please also check the estimated delivery dates above to ensure the recipient will not have been discharged out of hospital before the Care Box is expected to arrive. The courier can usually only deliver to the mail room and then it is up to the hospital staff to deliver to the patient's room.

Almost always this goes smoothly but we can't guarantee delivery or timeframes after the courier has dropped it off. Please feel free to email us with any extra information that will help make the delivery go smoothly, I will do my best to make sure it gets there promptly.

If you are unsure if the recipient will still be in hospital at time of delivery we recommend you send to their home address instead.

Our Outer Packaging:

All our Care Boxes are couriered inside plain brown outer cartons. We only have the words 'Care Box' logo on the outside of the box for privacy reasons.

We do our very best to use packaging that can be recycled or reused easily. We try very hard to package each order to make sure your thoughtful gift arrives in perfect condition.

Does the recipient need to sign for delivery?

No. All courier deliveries will have an 'authority to leave' authorisation which we prefer as we don't want to disturb a patient. It is up to the discretion of the courier if they deem the property safe to leave the Care Box. If there is nowhere safe to leave the Care Box then a card will be left in the letterbox/front door to arrange re-delivery or it may be delivered to the local collection depot for collection by the recipient.

Where we usually deliver to?

We deliver to all New Zealand residential (including rural) and business addresses that a courier can usually get to.

At this time we are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.

Health & Safety - Covid 19

Being a long-time patient, I am extra cautious on all hygiene practices and so very acutely aware who these gifts are being sent to, especially to patients who are immunocompromised. We are a family-run business so if someone within our household becomes unwell we take extra precautions to minimise the chance of any germs spreading further.