Order before 11am, this will be dispatched/picked up by the courier the same day - business days only. We are based in the Central Auckland. We deliver to anywhere in NZ, (just not to PO Boxes).
EXPECTED DELIVERY TIMEFRAMES ONCE DISPATCHED:
- Auckland Region - Usually overnight following dispatch
- Greater North Island: 1 - 2 business days
- South Island: 2 - 3 business days
Rural add extra 1 - 2 days.
Hospital delivery - please add extra time - see more detail below.
Timeframes can shift depending on weather events/courier disruptions.
GIFT BOX SHIPPING RATES, (Packaged inside a large brown box to protect it):
- Auckland - $10.00
- North Island - $14.50
- South Island - $17.50
- South Island urgent delivery - $35.00
SMALL ITEMS ORDER UNDER $60:
- Small item within Auckland Region - $6.50
- Small item shipping Rest of North or South Island - $9.00
For special delivery instructions, urgent or for Saturday deliveries please email us straight after ordering at firstname.lastname@example.org
If you would like a Care Box sent to a patient staying in hospital, please be sure to include:
- Hospital name and address
- Recipients full name
- Ward and Room number
Please also check the estimated delivery dates above to ensure the recipient will not have been discharged out of hospital before the Care Box is expected to arrive.
The courier can usually only deliver to the mail room and then it is up to the hospital staff to deliver to the patient's room.
Almost always this goes smoothly but we can't guarantee delivery or time-frames after the courier has dropped it off. Please feel free to email us with any extra information that will help make the delivery go smoothly, I will do my best to make sure it's gets there promptly.
If you are unsure if the recipient will still be in hospital at time of delivery we recommend you send to their home address instead.
All our Care Boxes are couriered inside plain brown outer cartons. We only have the words 'Care Box' on the labels i.e. not 'Cancer Care Box' on the outside of the box for privacy reasons for the patient - they may not have told their work place or friends/family.
We do our very best to use packaging that can be recycled or re-used easily. We try very hard to package each order to make sure your thoughtful gift arrives in perfect condition.
Does the recipient need to sign for delivery?
No. All courier deliveries will have an 'authority to leave' authorisation which we prefer as we don't want to disturb a patient. It is up to the discretion of the courier if they deem the property safe to leave the Care Box. If there is nowhere safe to leave the Care Box then a card will be left in the letterbox/front door to arrange re-delivery or delivered to the local collection depot for collection by the recipient.
Where we usually deliver to?
We deliver to all New Zealand residential (including rural) and business addresses that a courier can usually get to.
At this time we are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.
Health & Safety - Covid 19
Being a long-time patient, I am extra cautious on all hygiene practises and so very acutely aware who these gifts are being sent to, especially to patients who are immunocompromised.
We are a family run business so if someone within our household becomes unwell with Covid we will pause our shop until we are in the clear according to the MOH guidelines. We will do our best to keep everyone safe.