Shipping

**We are now closed for the holidays, next dispatch will be early Jan**

Orders made before 10am will be dispatched for courier pick up on the same day (business days), otherwise it will be the next business day.
Please note, if you order on Friday after 10am the next courier pick up from us will be Monday.

EXPECTED COURIER DELIVERY TIMEFRAMES:

Auckland Region - Usually overnight following dispatch  (business days only)
Rest of North Island: Usually 1 - 2 business days
South Island: Usually 2 - 3 business days

    Rural add extra 1 - 2 extra days for delivery to be made. 

    Please note, this is following dispatch to couriers who only work business days 
    For example, if you order on a Friday before 11am it will be collected by the courier but couriers will deliver from Monday. 

    SHIPPING COSTS: 

    If your gift order total is under $65:

    Auckland Region - $8.50
    North Island - $13.50
    South Island - $15.50

        If your gift order total is over $65 (large box):

        Auckland Region  - $10.00
        North Island - $16.50
        South Island - $19.50

          For urgent delivery please email us to check options available. For special delivery instructions for the courier, please email us straight after ordering at shop@carebox.co.nz 

           

          HOSPITAL DELIVERY - please add extra time 

          Please be sure to include:

          • Hospital name and address

          • Recipients full name

          • Ward and Room number

          Please also check the estimated delivery dates above to ensure the recipient will not have been discharged out of hospital before the Care Box is expected to arrive.  The courier can usually only deliver to the mail room and then it is up to the hospital staff to deliver to the patient's room. 

          Almost always this goes smoothly but we can't guarantee delivery or time-frames after the courier has dropped it off. Please feel free to email us with any extra information that will help make the delivery go smoothly, I will do my best to make sure it's gets there promptly.  

          If you are unsure if the recipient will still be in hospital at time of delivery we recommend you send to their home address instead.  

           Please note, timeframes can shift depending on weather events/courier disruptions. We are based in the Central Auckland. We deliver to anywhere in NZ, (just not to PO Boxes).

          Outer Packaging:

          All our Care Boxes are couriered inside plain brown outer cartons. We only have the words 'Care Box' logo on the outside of the box for privacy reasons.

          We do our very best to use packaging that can be recycled or re-used easily. We try very hard to package each order to make sure your thoughtful gift arrives in perfect condition. 

          Does the recipient need to sign for delivery?

          No. All courier deliveries will have an 'authority to leave' authorisation which we prefer as we don't want to disturb a patient. It is up to the discretion of the courier if they deem the property safe to leave the Care Box. If there is nowhere safe to leave the Care Box then a card will be left in the letterbox/front door to arrange re-delivery or delivered to the local collection depot for collection by the recipient.  

          Where we usually deliver to?

          We deliver to all New Zealand residential (including rural) and business addresses that a courier can usually get to.

          At this time we are unable to deliver to PO Boxes, and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access (for example dogs on property or no access to apartment buildings), so please ensure addresses are entered correctly and able to be accessed by the courier.

          Health & Safety - Covid 19 

          Being a long-time patient, I am extra cautious on all hygiene practises and so very acutely aware who these gifts are being sent to, especially to patients who are immunocompromised.  We are a family run business so if someone within our household becomes unwell with take extra precautions to minimise the chance of any germs spreading further.