Does the recipient need to sign for delivery?
All courier deliveries will have an 'authority to leave' authorisation which we prefer as we don't want to disturb a patient. It is up to the discretion of the courier if they deem the property safe to leave the Care Box. If there is nowhere safe to leave the Care Box then a card will be left in the letterbox/front door to arrange re-delivery or delivered to the local collection depot for collection by the recipient.
Where we deliver to
We currently deliver to New Zealand residential and business addresses but not to PO Boxes.
Can I send a card with the parcel?
Absolutely! We write your personal message 'Thinking of you' gift cards. Please provide your message in the provided field during the Cart process.
Can I buy items individually?
Yes! You can indeed. If you want to purchase something in particular - just add to cart and we will make sure it is beautifully wrapped and delivered. Smaller items will be sent in eco-friendly courier bag as opposed to a full box. We always include a gift card so make sure you include your personal message for the recipient.
Please email us on email@example.com straight after ordering if you require special delivery instructions.
Do you ship internationally?
Shipping is currently within New Zealand only, but if this is something you are interested in please contact me and I can investigate delivery costs further.
When will you respond to my email?
Our customer service team works Monday - Friday 9am - 3pm. If you have emailed us over the weekend, we will reply as soon as we are back in the office.
What details do I need to provide when delivering to any hospital?
Please be sure to include hospital name, the patient 'Full name, ward and room number. If you are unsure you can call the hospital that they have been admitted to and the patient line will assist. Please check the estimated delivery dates to ensure the recipient is not likely to be discharged out of hospital before the Care Box is expected to be delivered.
Re-direction to a different address will incur additional shipping costs. If you are unsure if the recipient will still be in hospital at time of delivery we recommend you send to their home address instead.
We want to make sure everyone is happy and loves their Care Box. If for some reason, that was not the case for you, please let us know as soon as possible. We would be happy to work with you on a resolution. Click to view our Returns Policy.
What is the delivery timeline?
We work with a range of different courier services to make sure we get your gift parcel to the recipient in tip top condition and within the quickest timeline possible.
Order or shipping confirmation?
Our system sends our an order confirmation as soon as your order is received and we send out the tracking details when the courier has collected your gift. If for any reason you haven't received this, please check your spam folder and then feel free to email us as sometimes these emails can be blocked, we can easily re-send to you.
Do you do weekend delivery?
Yes, we offer weekend delivery for special circumstances upon request. Please indicate you require weekend delivery by getting in touch at firstname.lastname@example.org
While we always practised a high level of safety and hygiene, we wanted to let you know the extra safety and hygiene measures we will be undertaking to ensure we can provide you with the best and safest service possible, especially during the COVID-19 health crisis. We are a family run business who is acutely aware that patients may be immunosuppressed and therefore we are very strict about cleanliness and hygiene practices. We have a dedicated office space that we adhere to regular cleaning routines and limit who enters the space.
I have another question
We would love to hear it. Please send us an email email@example.com